Return Policy
Tiny Hands Jewelry – 30-Day Money-Back Guarantee
At Tiny Hands Jewelry, every necklace is custom-made based on your child’s unique artwork, creating a one-of-a-kind keepsake. We want you to love your purchase, which is why we offer a 30-day money-back guarantee on all orders.
Money-Back Guarantee
If you are not completely satisfied with your custom jewelry, you can return it within 30 days of delivery for a refund. Please note that shipping fees are non-refundable, and the return shipping cost is the responsibility of the customer. The item must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please contact us at support@tinyhandsjewelry.com.
Damaged or Defective Items
If you receive an item that is damaged or defective, we want to make it right! Please follow these steps:
- Contact us at support@tinyhandsjewelry.com within 7 days of receiving your order.
- Include a description of the issue, along with photos of the item and packaging (if applicable).
- We will arrange for a replacement or repair at no additional cost.
Order Changes or Cancellations
If you need to modify or cancel your order, please contact us within 2 hours of placing your order at support@tinyhandsjewelry.com. We start processing your order immediately, so changes or cancellations may not be possible after this timeframe.
Shipping Errors
If we sent you the wrong item or if your order is incomplete, please contact us at support@tinyhandsjewelry.com, and we will promptly correct the issue at no additional cost.
Contact Us
If you have any questions about our return policy, feel free to reach out to us at support@tinyhandsjewelry.com. We are happy to assist you!
